SHIPPING

SHIPPING INFORMATION

We are committed to sustainable manufacturing and therefore we urge you to check your size in the section SIZE GUIDE to reduce the carbon footprint generated by transport .

SHIPS

They are made with Correos Express: delivery service of 24/48 hrs. once your order is prepared.

When is my order prepared?

STANDAR Shipping: Preparation between 2-4 working days

►EXPRESS Shipping: Preparation 24-48 hours

SHIPMENT COSTS:

  • PENINSULA:

        ►STANDARD Shipping: FREE

EXPRESS Shipping: €10

  • BALEARIC ISLANDS

► STANDARD Shipping: FREE Purchases over €75

€7 on purchases under €75

      ► EXPRESS Shipping : 12€

  • CANARY ISLANDS / CEUTA / MELILLA:

    ► Purchases over €100: FREE

      ► Purchases under €100: €10 standard shipping

      ► Purchases under €100: €12 express delivery

      Remember indicate the DNI in the shipping information

      Customs expenses/tariffs will be paid by the client/recipient.

      Shipping time between 5-10 working days (Post)

  • PORTUGAL

        Shipping costs / exchanges / returns: €8

  • REST EU

Shipping costs / changes / returns: €12.50

You can locate your shipment by clicking here.

  • UNITED STATES

      Shipping costs / exchanges / returns: €30

Remember indicate the ID number in the shipping information

        Customs expenses/tariffs that may be caused by the shipment will be paid by the client/recipient.

FREQUENT QUESTIONS.

How can I know what size to choose?

We recommend taking the usual size you wear, but if you still have doubts, in each product you have a table of the measurements of the width and length of the garment.

If you are not sure which one to choose, write to us at info@maiwa.es and we will advise you as best as possible.

How can I pay for my order?

You can make your payment in a totally safe and protected way with:

- your Visa, Master Card or American Express card.

- With BIZUM: for this you have to follow the indicated instructions at checkout.

- With PAYPAL.

I have placed an order but I do not have an email to notify me

If the payment has been processed correctly and you do not receive the order confirmation email, you should check your spam tray. If you still don't have it, write to us at info@maiwa.es and we'll help you.

Can I cancel or modify an order?

You can cancel or modify your order as long as it has not left our facilities. If it has already left, you must wait for it to arrive and request a change or refund.

How long does it take to prepare my order?

-STANDAR orders 2-3 working days

-EXPRESS orders 24/48 hours.

Once your order is prepared, it is picked up by the courier and delivered in 24/48 hours.

Can I track my order?

As soon as your order is assigned to the courier company, you will receive a message indicating the locator number so that you can track where it is and what the delivery date is. Shipments are made with Correos Express and you can track ithere.Shipments to the Canary Islands / Ceuta / Melilla that are made with Correos, the locator number is provided.Shipments to the EU are made by international courier transport and will be indicated at the time of shipping the locator number and shipping company.

Can I make a change or return?

You can make both a size change and the return of your purchase in 3 simple steps.

You can see the procedure to follow here.

I'm going on vacation and I want to receive my order in another place, can I do it?

If you are not going to be at home for a few days and you want to receive your order at your vacation spot (even if you are in a hotel), you just have to write to us at info@maiwa.es indicating the order number and that you want to change the shipping address and we will contact you to specify everything necessary for the delivery to take place correctly.

If you have any questions that we do not answer in this section, contact usHERE and we will help you so that you do not have any doubts and you will feel happy to buy in Maiwabrand.