PRIVACY POLICY

We guarantee the protection of all personal data provided by the User on the Website and, in compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, in the RD 1720/2007 of December 21 and other applicable regulations, informs you that:

  • The data is collected for the following purposes: (i) management, study and resolution of queries and (ii) sending advertising and commercial prospecting by electronic means, about the company, its activities, products and services, as well as documentation of various kinds. If you authorize the processing of your personal data for the latter purpose, please check the following box ( ).
  • In the collection and processing of personal data, appropriate security measures have been adopted to prevent loss, unauthorized access or manipulation thereof, in accordance with the provisions of Royal Decree 1720/ 2007, December 21.
  • We are committed to protecting the confidential information to which you have access.
  • The personal data that you make available to you will not be used in any case to provide services to third parties other than those referred to in section b) of this document or, where appropriate, to achieve its own utility.
  • The User certifies that he is over 14 years of age and therefore has the necessary legal capacity to provide consent regarding the processing of his personal data and all of this, in accordance with the provisions of this Policy of Privacy.
  • The User can, at any time, exercise the rights of access, rectification, cancellation and opposition to their personal data as well as the revocation of consent for any of the aforementioned purposes, by sending an email to info@maiwa. is where the contact information is clearly stated, which must be accompanied by a copy of your DNI/NIF or document that proves your identity.
  • The User authorizes the automated processing of the personal data provided in the indicated terms. To do this, press the "SEND" button found after the data collection form.

FREQUENT QUESTIONS.

How can I know what size to choose?

We recommend taking the usual size you wear, but if you still have doubts, in each product you have a table of the measurements of the width and length of the garment.

If you are not sure which one to choose, write to us at info@maiwa.es and we will advise you as best as possible.

How can I pay for my order?

You can make your payment in a totally safe and protected way with:

- your Visa, Master Card or American Express card.

- With BIZUM: for this you have to follow the indicated instructions at checkout.

- With PAYPAL.

I have placed an order but I do not have an email to notify me

If the payment has been processed correctly and you do not receive the order confirmation email, you should check your spam tray. If you still don't have it, write to us at info@maiwa.es and we'll help you.

Can I cancel or modify an order?

You can cancel or modify your order as long as it has not left our facilities. If it has already left, you must wait for it to arrive and request a change or refund.

How long does it take to prepare my order?

-STANDAR orders 2-3 working days

-EXPRESS orders 24/48 hours.

Once your order is prepared, it is picked up by the courier and delivered in 24/48 hours.

Can I track my order?

As soon as your order is assigned to the courier company, you will receive a message indicating the locator number so that you can track where it is and what the delivery date is. Shipments are made with Correos Express and you can track ithere.Shipments to the Canary Islands / Ceuta / Melilla that are made with Correos, the locator number is provided.Shipments to the EU are made by international courier transport and will be indicated at the time of shipping the locator number and shipping company.

Can I make a change or return?

You can make both a size change and the return of your purchase in 3 simple steps.

You can see the procedure to follow here.

I'm going on vacation and I want to receive my order in another place, can I do it?

If you are not going to be at home for a few days and you want to receive your order at your vacation spot (even if you are in a hotel), you just have to write to us at info@maiwa.es indicating the order number and that you want to change the shipping address and we will contact you to specify everything necessary for the delivery to take place correctly.

If you have any questions that we do not answer in this section, contact usHERE and we will help you so that you do not have any doubts and you will feel happy to buy in Maiwabrand.